Frequently Asked Questions

Everything you need to know about your Brim Blvd hat.

📦 Orders & Shipping

How long does shipping take?
Orders are processed within 1–2 business days.
Standard shipping typically takes 3–7 business days within the U.S.

Will I receive tracking information?
Yes — you’ll receive a tracking number via email as soon as your order ships.

Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to update or cancel it.
Contact us as soon as possible at info@brimblvd.com.

I’m traveling, where should I ship my order?
We recommend shipping to a location where you’ll be staying for several days, or your home address to avoid delivery issues.

🔁 Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, in original condition, and include all tags.

Can I exchange my hat?
Yes, exchanges are the fastest way to get the right size or style.

How do I start a return or exchange?
Email support@brimblvd.com with your order number and what you’d like to return or exchange, and we’ll guide you through it.

When will I receive my refund?
Refunds are issued after we receive and inspect your return. Please allow 5–10 business days for processing.

🧢 Product & Fit

How do I find the right size?
Check out our Hat Sizing Guide for step-by-step instructions.
If you're unsure, reach out, we’re happy to help.

Do your hats fit most head sizes?
Many of our hats are designed with flexible or adjustable fits, but sizing varies by style. Always check the product page details.

What makes Brim Blvd hats different?
Our hats combine style, comfort, and real-world performance; water resistant fabrics, drylex sweatbands, and specialty patches built for sun, travel, and everyday wear.

Are your hats water-resistant or sun-protective?
Many of our hats feature performance materials like water resistance and sun protection. Check individual product descriptions for details.

🧼 Care & Durability

How should I care for my hat?
We recommend spot cleaning and avoiding full submersion unless otherwise stated on the product page.

Can I pack my hat for travel?
Some styles are travel-friendly, but structured hats should be packed carefully to maintain their shape.

📧 Contact & Support

How can I contact you?
Email us at info@brimblvd.com — we typically respond within 24 hours (often much faster).

Can you help me choose a hat?
Absolutely. Tell us your style, fit, and where you’ll be wearing it, we’ll recommend the perfect option.

Still have questions?

We’re here to help. Reach out anytime and we’ll make sure you get the right hat.